The elderly man rested his hand on a black car, admiring its finish. Before he could ask a question, a salesman approached and glanced at his worn jacket.
“You can’t afford anything in here.”
“I’m just interested in this car, son.”
“Then look at something within your budget. We sell luxury cars, not charity.”
The visitor withdrew his hand.
“Is this how you treat every customer?”
“The ones who don’t belong here.”
Across the showroom, a manager wearing a red tie noticed the exchange and hurried over.
“We’ve been waiting for you,” he told the visitor. “I’m terribly sorry for the delay.”
The salesman looked confused.
“You know this man?”
“He’s the investor who owns this dealership.”
For a moment, the salesman said nothing. The elderly man looked from him to the rows of vehicles.
“I came here to buy a car. Instead, I discovered how you treat people.”
The manager turned toward the salesman.
“Your behavior is unacceptable. You’re fired.”
He arranged for another employee to assist the visitor while the dismissal was handled.
The owner stayed beside the black car.
“Before we discuss this one,” he said, “make sure everyone waiting has been offered help.”
Then he opened the brochure, ready to receive the service every customer deserved.